Automated Patient Flow
TIC and their technology, DenChat, is redefining patient engagement and experience by facilitating the automated flow of patients into and out of the dental clinic.
As the patients appointment progresses DenChat sends a variety of ‘appointment status’ driven notifications and timed messages via various messaging and social media platforms. The patient’s response is interpreted by our Natural Language Processing (NLP) to understand the ‘Intent’ of the message, and update the patients ‘appointment status’ accordingly.
The Content of the messages and the timing are dental clinic defined.
The messaging platform the service is delivered on is dental clinic defined.
Increase Practice Efficiency
- Reduce the number of inbound and outbound calls, freeing up telephone lines so new dental appointments can be taken
- Reduce staff workload by:
- automating the transition of the appointment statuses
- answering less calls
- Enhance the patient communication by providing real-time information and reducing their waiting time in the practice
- Ensure COVID-19 measures are effectively communicated and practice guidelines are followed
- Reduction of DNA by 25% compared to legacy SMS
- Increase patient communication by 2,500%
- WhatApp “High Quality” (maximum) rating
- 2 members of staff redeployed
- Increase in daily revenue of €170 (typical)
- Reduction in SMS costs
- 0.005% patients not on WhatsApp
Social Media Marketing
Appointment selection, based on your practice management calendar
Prospect books themselves into your practice management software
Engage in conversational messaging with your patients
Data-driven, patients profiling to communicate effectively, relevantly and contextually
Communicate to your passengers on a platform and device of their choice. DenChat technology is available on a wide range of platforms including the most popular globally.
Available on request: Instagram, Alexa, Google Play.
Integration / Partners
AeronaClinic is a cloud-based Practice Management software solution that delivers best in class functionality for clinicians and business owners. Online patient engagement, business analytics, clinical charting, payments and video consultations help to save you time and money and grow your business. Find out more at www.aerona.com.