DenChat

TIC and their technology, DenChat, is redefining patient engagement and experience by automating and enhancing various patient touch points on their journey with the practice.

Automated Patient Flow

Play Video

As the patient’s appointment progresses DenChat sends a variety of ‘appointment status’ driven notifications and timed messages via various messaging and social media platforms. The patient’s response is interpreted by our Natural Language Processing (NLP) to understand the ‘Intent’ of the message and update the patients ‘appointment status’ accordingly. Our technology sends reminders and allows patients to self check-in whilst in a virtual waiting room.

TIC and their technology, DenChat, is redefining patient engagement and experience by facilitating the automated flow of patients into and out of the dental clinic.

As the patients appointment progresses DenChat sends a variety of ‘appointment status’ driven notifications and timed messages via various messaging and social media platforms. The patient’s response is interpreted by our Natural Language Processing (NLP) to understand the ‘Intent’ of the message, and update the patients ‘appointment status’ accordingly.

The Content of the messages and the timing are dental clinic defined.

The messaging platform the service is delivered on is dental clinic defined.

Increase Practice Efficiency

Reduce the number of inbound and outbound calls, freeing up telephone lines so new dental appointments can be taken
Reduce staff workload by:
- automating the transition of the appointment statuses
- answering less calls
Enhance the patient communication by providing real-time information and reducing their waiting time in the practice
Ensure COVID-19 measures are effectively communicated and practice guidelines are followed

Benefits

Reduction of DNA by 25% compared to legacy SMS
Increase patient communication by 2,500%
WhatApp “High Quality” (maximum) rating
2 members of staff redeployed
Increase in daily revenue of €170 (typical)
Reduction in SMS costs
0.005% patients not on WhatsApp

Platforms: WhatsApp, Messenger, Viber, Webchat, Twitter, WeChat DenChat is part of the MedChat suite of products designed specifically for the Dental sector.

Social Media Marketing

Social Media Advert Campaign

Prospect engagement

Appointment selection, based on your practice management calendar

Prospect books themselves into your practice management software

Patient FAQ’s

Patients typically have questions; typically, this either means a phone call to the practice or, if it can wait, the patient waits until they are on-site. Both take up resources and administration time. These frequently asked questions can be automatically answered using DenChat via all your clinic’s social and messaging platforms. Not only that, DenChat allow patients to self-serve, so reschedule appointments, cancel appointments and make new appointments, all processes that can be time consuming.

Notify and Answer patients questions in real-time across all channels

Multi-lingual, omnichannel solution

Engage in conversational messaging with your patients

Enhance customer service whilst reducing their workload

Push practice branded operational messaging across all channels

Reduce uncertainty, and enhance patient communication and experience

Data-driven, patients profiling to communicate effectively, relevantly and contextually

User-friendly Interface with data analytics and passenger insights

Webchat

Turn website visitor into actual practice management bookings, and answer patients and prospects questions along the way. Often patients or prospects will visit your website prior to their visit or booking an appointment. It is important they can find the information they need quickly, before leaving your website frustrated. Our Webchat functionality allows the user to ask the practice their question(s) and receive automated response(s). For common questions/subjects there are configurable buttons making it simple for users to start engaging and find their answer. Typically, some webchat solutions increase their administration on the practice by providing a ‘list’ of enquiries through webchat. With DenChat the prospect can book themselves into your clinic meaning no more follow-up call and administration.

Omnichannel Solution

Communicate to your passengers on a platform and device of their choice. DenChat technology is available on a wide range of platforms including the most popular globally.

Available on request: Instagram, Alexa, Google Play.

Integration / Partners

AeronaDental is a cloud-based Practice Management software solution that delivers best in class functionality for clinicians and business owners. Online patient engagement, business analytics, clinical charting, payments and video consultations help to save you time and money and grow your business. Find out more at www.aerona.com.

We are using the appointment reminder and virtual waiting room offered by DenChat. TIC have been very accommodating, listening to all our suggestions and implementing them. The virtual waiting room has worked really well to allow us manage patient flow through the practice. I highly recommend Paul and his team.

DenChat’s RPA has reduced practice administration by approximately 50% and the increased patient communications has reduced the DNA rate by 25% compared to our previous SMS service. Patients love it!